FAQ

MATCHERINO

Q: What is Matcherino?

Go to our about page to learn more about us!

Q: Why crowdfunding esports?

We love the scene and we love video games, but we’ve always felt that we could add to the interactive nature of twitch and other streaming platforms. We hope to allow viewers to better engage their favorite streamers and provide a platform that allows fans like us to not only feed the scene but create it around them.

Q: How do I create a tournament?

Head over to our bounties page, sign in using the button on the top right and click “Start a Bounty”! Our tournament feature is highly customizable, intuitive and useful. Tell your friends, family and pets and you’ll be able accrue the funds you need to incentivize the players, casters and orgs to play in the tournament.

Q: Any other noteworthy tools?

Besides the customizability of our tournament lobby system, we also allow admins to create “backer rewards” that allow you to give cool stuff to your viewers while boosting the prize pool at the same time!

Q: How do I create a backer reward?

You can create a backer reward within the lobby of your tournament as long as you’re an admin. Click on “Manager Backer Rewards” in the top left corner, fill out the fields and hit create. Your viewers will now be able to see the rewards – and image if you specified one – on the left hand side.

Q: How do I donate?

Go into the lobby of your choosing, sign in using the button at the top right and then click donate over on the left!

Q: How do I cash out once I’ve won?

Once signed in with your twitch account, click on your avatar in the top right corner and click “Account”. Once in your user panel, you can click cash out and send the money directly to PayPal.

Q: What happens if stretch goals don’t get met, but I wanted to donate for it?

Unfortunately, that means that the goal wasn’t unlocked. Stretch goals are meant for going above and beyond and sometimes that doesn’t happen. The players appreciate all that you’ve given though! It helps keep tournaments going!

Q: Do you take a cut?

We take a small cut, 4% of the prize pool.

Q: Cool! Do you use other payment processors?

Currently we only support PayPal.

Q: Organizing games with my viewers is impossible. Help!

Help is on the way! In your profile – accessed by clicking on your avatar in the top right corner – you’ll be able to have friends and viewers join the player pool before using the automated “viewer game” system to decide who’s lucky enough to fight by your side.

Q: Matcherino’s on a roll! Any cool features in the pipeline?

A lot! Be sure to check back in regularly. New features are rolled out as fast as our wonderful developers are able!

 

 

SPONSOR STORE

Q: What is the Sponsor Store?

The Sponsor Store is a hub where users can sell their products or rewards through Matcherino. What sets it apart is the revenue share feature that allows the Sponsor to share the reward’s sales between the tournament it’s used in, the Sponsor, and others involved in the reward. Setting up rewards is easy and what you can setup is flexible and unique to each Sponsor!

Q: I sell something special through Company X. Can I implement what I sell with them through the Sponsor Store?

Yes! We are happy to work with you to integrate as best as possible!

Q: Where can I get sponsor items shipped to?

While this is ultimately up to the sponsor, most physical rewards can be shipped in the US and internationally.

Q: What payment methods are used for the Sponsor Store?

Currently, Matcherino only uses PayPal.

Q: What if I don’t get my product that I purchased or I need a refund?

Contact the sponsor directly and they will work with you to get your product! Contact us know if there are any issues or questions and we are happy to help!

Q: What’s the difference between donating directly to Matcherino vs purchasing a sponsor product?

Purchasing a sponsor product splits the donation between the sponsor and the tournament. Product is an agreement between the buyer and the creator of the reward. Matcherino isn’t creating or sending the products being sold by sponsor/creator.