First Time Winners
First time winners will be contacted by Matcherino through a prize redemption email from support@matcherino.com. The email is sent to the email provided to ESL for prizing.
Players should expect their winnings within 90 days after an event ends. Logging in to redeem your winnings for the first time will not work.
Repeat winners can log in to withdraw recent winnings.
Players should expect their winnings within 90 days after the event ends. First time winners have to claim their winnings via a redemption email. Logging into your ESL account will not claim your winnings without the link from the redemption email.
If it has been over 90 days since the end of the event, please use support here.
Pending bank cash outs can take up to 30 days to process. If you have a pending bank cash out that has taken longer, please use support here.
If you are a first time winner you will need to claim your funds through an email sent to the email you provided to the event organizer.
If the event you expect to be paid from is not in your “Balance Activity” then you have not been paid yet for that event. If it has been more than 90 days, please use support here.
If you are a Team Manager or a person claiming winnings for multiple players then you must be approved to fill out a Tax Interview on behalf of the company associated with the team in order to claim the winnings. When a Team withdraws money via Bank Cashout, please provide the information for your company's account.
This portal does not handle any in-game currency or points.
If you are missing FIFA points, PSN codes, or something similar please contact ESL directly here.